Thank you for shopping with us! We hope you love your purchase, but we understand that sometimes things don’t work out. If you’re not completely satisfied with your order, we’re here to help.

1. Returns

• Eligibility: Items must be unused, in the same condition that you received them, and in the original packaging. Some items, such as perishable goods, custom products, and personal care items, are not eligible for return.
• Time Frame: You have 30 calendar days from the date you received your item to request a return.

2. Refunds

• Process: Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment.
• Time Frame: Refunds typically take 5-10 business days to appear in your account, depending on your payment provider.

3. Shipping

• Return Shipping: You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.
• Damaged or Defective Items: All items are shipped with coverage for damage due to shipping. If you received a damaged item, you can provide photographs of what is damaged.  We will then issue a claim with Australia Post.  You may then choose a refund or to have the items reprinted and sent again.  If you received a defective item due to printing failures then we will cover the cost of shipping.  Please contact us within 7 days of receiving the item to arrange a return.

4. Exchanges

• We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at customersupport@3dprintedmodelsandmore.com.

5. Contact Us

If you have any questions about our refund policy, please contact us